What is ‘roasted to order’?
Every coffee purchased through Coffee Boffin is only roasted once an order is placed. This ensures ultimate freshness for our customers & minimal waste for our roasters. Gone are the days of receiving coffee that is at least 2 weeks past its roast date – you’re welcome.
Each roaster has their own individual roasting schedule, found below each coffee on its respective product page. Once your coffee is roasted, within 24 hours, it’ll be bagged & shipped directly to you from the roastery.
Delivery can be expected to take 2-5 working days after shipping. During this period your beans will be going through the essential phase of degassing. Here they release small amounts of CO2 to allow for optimal extraction & maximum flavour when it’s time to brew.
Where is my coffee?
Within 24 hours of roasting, your coffee will be bagged & shipped directly to you from the roastery. Delivery is expected to take 2 – 5 (business) days after shipping.
If you haven’t received your coffee 48 hours after your expected delivery date, please contact us and we’ll do our best to make it right. You can reach customer support via email at email@example.com.
How do the subscriptions work?
The order process:
Once an order is placed, our roasters will roast your coffee based on their own individual roasting schedule. This can be found below each coffee on its respective product page. Within 24 hours of roasting, your coffee will be bagged & shipped directly to you from the roastery – which can be expected within 2 – 5 working days.
Subscribers are sent a different coffee with each order. When you log in, you’ll be able to view your next coffee in your account section.If you’ve found a certain coffee that you’d like on repeat, contact us at firstname.lastname@example.org & we will get that set up for you.
You can set your subscription to place an order every 1, 2, 3 or 4 weeks by going to Manage Subscription.
If I have a multi-bag subscription order, will it be the same or different coffees?
Multi-order subscriptions will contain multiples of the same bag. This is because each roaster ships directly to you to ensure you’re receiving your coffee at peak freshness.
If you’d like to receive multiple different bags, contact us at email@example.com & we’ll be able apply your subscriber discounts for you. Please be aware that coffees will not arrive together when ordered from different roasters.
The coffee I've received is different to what I was expecting.
Occasionally a coffee goes out of stock before we are able to place your order. This due to the seasonality of coffee as roasters are constantly updating their offerings, as well as our commitment to only ship coffee that’s been freshly roasted.
When this happens, we’ll ship the next coffee thatwe’ve queued up for you.
Bear in mind, changes to your subscription preferences may also update your queued coffees.
If you believe your most recent order was placed for you in error & is not the coffee that you were expecting, please let us know at firstname.lastname@example.org.
How do I skip my next order?
If you’re going away or find that you have too much coffee, you can skip your next order within your account preferences.
Going away for a while? You can change your delivery address in your account preferences, or reduce your order frequency to a minimum of once every 4 weeks and skip your next order.
How does shipping work?
We offer free shipping on all freshly roasted coffee offered on Coffee Boffin.
For those that like to stock up, multiple purchases of the same bag will receive a 10% discount per additional bag per order, up to a maximum discount of 20%. You can’t say we don’t spoil you.
Can I cancel my order?
If you’ve recently placed an order, there might be time for a member of our support team to cancel it for you. However, if the roaster has started roasting, we are unable to reverse the order as fulfilment has already begun.
Please get in touch with a member of our team at email@example.com and we’ll see what we can do.
How do I cancel my subscription?
We’re sad to see you go! Do get in touch if anything has gone wrong and we’ll do everything in our power to put it right. Contact us at firstname.lastname@example.org.
You can cancel your subscription by logging into your Coffee Boffin account & clicking ‘Cancel Subscription’. Orders that have already been placed will be roasted & posted to round off your subscription.